Genuine Product Policy

We believe every Nigerian deserves the right to buy and sell Nutraceuticals on an online marketplace with clear confidence and rest of mind.

To achieve this, we do not allow the sale of unverified/fake/counterfeit products. Sellers found to violate this may be banned from this Marketplace & may possibly face legal sanctions.

ALL products offered for sale or free on this platform are and must be genuine and authentic.

We do not support the sale of inauthentic merchandise, such as items that have been manufactured, replicated, reproduced, or repackaged without appropriate authorization.

All items carrying a company’s official brand name or logo must have been lawfully made by, for, or with the consent of that company, otherwise, the seller has violated our genuine product policy.

It is the duty of every vendor to source and sell only authentic products. If a seller is caught having sold any counterfeit product, we reserve the right to suspend or terminate the seller’s ability to sell on our marketplace immediately, indefinitely, and without warning; and current or future payments held by Vitamin Hub NG on the seller’s behalf may be forfeited, withheld, and applied towards the reimbursement of buyers.

If a buyer receives an item determined to be inauthentic, we will not facilitate the return or replacement of this item to the seller and the seller bears the entire risk of losing the physical item, the monetary value of the item, and the privilege to continue selling on our Marketplace.

Sales of counterfeit products may also lead to civil and criminal penalties and legal actions against the seller by the lawful owners of the intellectual property infringed upon, and we will cooperate with the appropriate parties in holding the offending sellers accountable.

We take our responsibility to provide a highly safe marketplace for buying and selling online in Nigeria very seriously and this includes merchandise/product authenticity.

Time after time we work hard to improve how we detect and prevent fake products from reaching our marketplace as our buyers trust that they are buying authentic products whenever they shop on our Marketplace.

It’s our job to provide an online marketplace deserving of trust and this is why we stand behind the products sold on our site with our 100% Buyer Protection Program.

We encourage anyone (buyer or seller) who suspects counterfeit products being sold on our marketplace to notify us.

We’ll investigate the situation and take appropriate action.

Signed:
Management